Privacy Policy

Company Name: Tajore

At Tajore, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. Collection of Personal Data

We gather personal information from users through multiple channels, including but not limited to:

When you visit our website and make a purchase.
When you register an account with us.
When you subscribe to our newsletter.
When you interact with our customer service team.
When you engage with us on social media platforms.
When you register for pop-ups or attend events we host.
When you visit our physical stores.

Personal Data Collected:

Name, contact number, email address, billing/shipping address.
Payment details (processed securely by third-party payment gateways).
Demographic information such as age, gender, and preferences.
Location-based data for personalized recommendations.
Customer queries and feedback.
CCTV footage at our stores for security purposes (automatically overwritten within 30 days).

2. Use of Personal Data

We use your personal data for the following purposes:

To process and fulfill your orders.
To personalize and improve your shopping experience.
To provide customer support and respond to inquiries.
To send promotional emails, newsletters, and offers (only with your consent).
To prevent fraudulent transactions and enhance security.
To comply with legal and regulatory requirements.

3. Data Retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws. Once it is no longer needed, we will securely delete or anonymize the data.

We retain and use your personal data only as long as is necessary to implement, administer, and manage your participation in our services or as required to comply with legal or regulatory obligations, including under tax and security laws.

4. Cookie Policy

We use cookies to enhance your browsing experience. Cookies help us understand how visitors interact with our website and allow us to improve functionality. You may change your browser settings to refuse cookies; however, this may affect your ability to use certain features of our website.

5. Sharing of Personal Data

We do not sell or trade your personal data. However, we may share it with:

Third-party service providers who assist us with payment processing, shipping, marketing, and IT support.
Professional advisors (lawyers, auditors) for compliance and legal purposes.
Law enforcement agencies when required by law.
Trusted international partners when necessary for business operations.

All third parties are contractually obligated to protect your data and use it solely for the intended purposes.

We are committed to protecting your personal data and ensuring its secure handling. Selling or trading of your data will not be carried out under any circumstances. We will only share your personal data with third parties as necessary to fulfill the purposes for which it was collected, including but not limited to:

Service Providers: We may share your personal data with third-party service providers who assist us with payment processing, shipping, marketing, and IT support. These providers are required to protect your data and use it only for the purposes we specify.
Professional advisors (lawyers, auditors) for compliance and legal purposes.
Legal and Regulatory Requirements: We may share your personal data with government officials or other third parties when required by law or to comply with legal processes.
Business Transfers: In the event of a merger, acquisition, or reorganization, we may share or transfer your personal data to the acquiring entity, which will be required to follow this Privacy Policy
Trusted international partners when necessary for business operations.

All third parties are contractually obligated to protect your data and use it solely for the intended purposes.

6. Data Security Measures

We implement robust security measures to protect your personal data from unauthorized access, loss, or misuse. While we strive to ensure data security, we cannot guarantee absolute security due to the nature of the internet.

We implement robust security measures to protect your personal data from unauthorized access, loss, or misuse. However, any personal data you transmit to us via an unsecure browser is at risk. We urge you to take every precaution to protect your personal data and always use a secure browser.

7. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of your data.
Correction: Update incorrect or incomplete information.
Erasure: Request deletion of your data under certain conditions.
Object to Marketing: Opt out of promotional communications.
Withdraw Consent: Change your consent preferences anytime.

To exercise any of these rights, please contact us at crm@tajoreofficial.com.

8. Grievance Redressal Mechanism

In compliance with Section 4(4) of the Consumer Protection (E-commerce) Rules 2020, we have appointed a Grievance Officer for addressing consumer concerns.

Grievance Officer: XXXXXXXXX
Email: XXXXXXX@tajoreofficial.com
Designation: Customer Relations Manager

All complaints should have a ticket raised, and a ticket number will be provided. If you are not satisfied with the response, you may escalate your concern to the Grievance Officer, who will acknowledge receipt within 48 hours and resolve it within 30 days.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after changes constitute acceptance of the revised policy.

Legal Compliance and Best Practices

Data Protection Laws: We comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Consent: We rely on your freely given consent at the time you provided your personal data to us. You may withdraw and/or modify your consent at any time by contacting us at crm@tajoreofficial.com.